Shipping & Returns

Shipping

At Designer Dance Floors, we ship custom-made products across Canada with care and precision.

Production & Delivery Timeline

Production: 3–7 business days from digital proof approval
Shipping: Standard delivery 5–7 business days after production completes
Total: 8–14 business days from proof approval to your door

Shipping Coverage

We ship to all major Canadian cities including Toronto, Vancouver, Calgary, Ottawa, Montreal, Edmonton, and beyond
Free delivery on orders over $500
Flat-rate shipping applies to orders under $500

Premium Services

White-glove delivery & installation: Available for orders within the GTA (Toronto, Mississauga, Brampton, surrounding areas). Ask about this service during the quote stage for a seamless setup experience
International shipping: For clients outside Canada, please contact us directly to discuss options and pricing

Tracking: Once your order ships, you'll receive tracking details via email. Track your delivery in real-time.

Returns & Refunds

All Designer Dance Floors products are custom-produced to your exact specifications. Because of this, we have a straightforward returns and refunds policy:

Non-Refundable After Production Begins

Once production begins, all orders are non-refundable
You will approve a digital proof before production — this is your final check. What you see in the proof is what you receive
This policy exists because our materials, labor, and production are committed the moment we start

If There's a Production Defect

Contact us immediately upon receiving your order if you notice any production defects
We will assess the issue and remake the product at no charge
Our quality is our reputation — if something isn't right, we'll make it right

Cancellations Before Production

If you need to cancel before production begins, we handle each case individually
Contact us as soon as possible — the sooner, the better
Cancellation eligibility and terms depend on timing and circumstances

Quality Promise: We stand behind every product we create. Our team is committed to delivering custom decor that exceeds your expectations.